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Administrators are responsible for reviewing and acting upon the negative feedback provided by all users. View a list of responses with negative feedback by navigating to the Chat Log tab within the WisdomAI interface and switching the Has Negative Feedback toggle. Chat Log tab with the Has Negative Feedback toggle on

Get Email Notifications

The system automatically channels negative feedback to administrators via email, ensuring prompt attention to issues that require intervention. Image of a Feedback Email For Admins
This is a Beta feature, reach out to support at [email protected] to sign up for email notifications when negative feedback is submitted.

Best Practices when you see Negative Feedback

  1. If the issue is just an incorrect SQL, you can edit the response.
  2. If it is an understanding gap, which is generally applicable, then you should add knowledge to your Domain.
  3. If this is some kind of feedback on the WisdomAI product, contact [email protected].
For Domains with high usage or complex data, we recommend you to assign a dedicated administrator to regularly review feedback and make all the necessary updates to the knowledge base, ensuring continuous optimal performance.

Next steps