> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wisdom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitor Negative Feedback

Administrators are responsible for reviewing and acting upon the negative feedback provided by all users. View a list of responses with negative feedback by navigating to the **Chat Log** tab within the WisdomAI interface and switching the **Has Negative Feedback** toggle.

<img src="https://mintcdn.com/wisdomai/82xgEVWUP7cwhDHG/images/negative-feedback-chat-log-v2.png?fit=max&auto=format&n=82xgEVWUP7cwhDHG&q=85&s=d52c852f5e9849004586dc133df69858" alt="Chat Log tab with the Has Negative Feedback toggle on" title="Negative Feedback Chat Log Pn" style={{ width:"100%" }} width="1372" height="563" data-path="images/negative-feedback-chat-log-v2.png" />

## Get email notifications

The system automatically channels negative feedback to administrators via email, ensuring prompt attention to issues that require intervention.

<img src="https://mintcdn.com/wisdomai/oq67V3T9jhHN9WJO/images/feedback-email-for-admins.png?fit=max&auto=format&n=oq67V3T9jhHN9WJO&q=85&s=89de95e9be6d4ad589d040a247c91a29" alt="Image of a Feedback Email For Admins" title="Feedback Email For Admins Pn" className="mx-auto" style={{ width:"100%" }} width="1150" height="1083" data-path="images/feedback-email-for-admins.png" />

<Info>
  This is a Beta feature, reach out to support at [support@askwisdom.ai](mailto:support@askwisdom.ai) to sign up for email notifications when negative feedback is submitted.
</Info>

## Best practices when you see negative feedback

1. If the issue is just an incorrect SQL, you can [edit the response](/improve-wisdom-ai-responses/validate-and-test-answers#1-edit-the-sql-query).
2. If it is an understanding gap, which is generally applicable, then you should [add knowledge to your Domain](/improve-wisdom-ai-responses/validate-and-test-answers#3-add-knowledge-context).
3. If this is some kind of feedback on the WisdomAI product, contact [support@askwisdom.ai](mailto:support@askwisdom.ai).

<Note>
  For Domains with high usage or complex data, we recommend you to assign a dedicated administrator to regularly review feedback and make all the necessary updates to the knowledge base, ensuring continuous optimal performance.
</Note>

## Next steps

<CardGroup cols={3}>
  <Card title="Turn Answers into Dashboards" icon="book-open" href="/using-wisdom-ai-everyday/turn-answers-into-dashboards">
    Compile key insights and visualizations into a shareable, narrative-driven report.
  </Card>

  <Card title="Limited Knowledge" icon="puzzle-piece" href="/setting-up-wisdom-ai/feedback-mechanisms/limited-context">
    Understand how to identify and flag when the system's answers lack necessary context.
  </Card>

  <Card title="Provide Feedback to the System" icon="thumbs-up" href="/setting-up-wisdom-ai/feedback-mechanisms/provide-feedback-to-the-system">
    Learn how to rate answers and provide corrections to improve the system's accuracy.
  </Card>
</CardGroup>